Timely correspondence with customers on the receivables.
Rigorous follow up with customers for all the overdue receivables.
Responding to the customers on the questions they may have.
Customer account reconciliations
Building Strong relationships with the customer .
Perform other assigned tasks and duties necessary to support the Accounts Receivable
Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.
Weekly and monthly reporting to direct supervisor and also take the responsibility of distribution of right and timely reports to all the CSMs
Timely projection of Collections on weekly basis and owning the DSO targets and track the same on time to time.
Monitoring the Credit Worthiness of the existing and prospective customers also to give timely insights of the same to management.
Lastly on the reporting perspective, be on the top in preparation of Severe Past Due accounts list and work on Dash boards to management.
Making cold calling nd followup with the customers
1 year High Volume corporate Collections experience. Lesser experience is not a bar, if we get really smart guys here.
Knowledge of Billing and Collections procedures in Software Services / consulting industry Back ground is must.
Accounts Receivable knowledge/experience is must.
Strong attention to detail, goal oriented
Excellent written and verbal communication abilities
Ability to prioritize and manage multiple responsibilities
1. Fluency in English is a must (verbal and written), and the candidate should have prior experience working with International customers.
2. Experience of 1+ years in the Collections profile
3. Shift Timing 01.30 pm to 10.30 Pm.(UK Sift).