Desktop Support Engineer at Mumbai for Wipro Infotech
1.5 to 3 Lacs
Posted on: Mon Mar 11, 2019
Apply before: Fri May 10, 2019
- Troubleshooting and installation of desktop / laptop OS
- Troubleshooting and installation of printers, scanners
- Office and Business application client installation and configuration.
- Installation / configuration/archive of outlook e-mail client
- Basic knowledge of ticketing tool to assign, update and close calls in tool
- Antivirus client installation and Definition update
- Microsoft patches and service pack update on system
- Awareness of Information security policy and adherence
- Coordination with IT vendor for warranty support and call logging
- Basic Understanding of LAN network and troubleshooting
- Good communication skill verbal, email.
- Escalating IT issues to next level where necessary and keep user informed on call.