olooptech
Bangalore

Quality Analyst(voice Calls Audit)

  • Full-time
  • 1-3 years
  • Call Centre/BPO
  • Not Disclosed

  • Posted on: Fri Jan 11, 2019
  • Apply before: Sun Jun 30, 2019

Description

Quality Assurance Analyst (QA) is responsible for assessing the quality of the
performance of our call center associates who deal with our existing and potential
customer.
QA will monitor inbound and outbound call responses to assess associates demeanor,
technical accuracy, customer service performance, and conformity to company policies
and procedures.
This individual will assist in developing, creating and implementing call center quality
processes and procedures; as well as making recommendation for enhancements to
training materials as needed to enhance the overall customers experience.

Company Information

Oloop (pronounced O-loop) is a certified MBE staffing firm based in Aurora, IL with a centralized global delivery center in India. Oloop helps its clients and MSP partners attain greater business performance by optimizing their contingent labor programs. At Oloop, we are committed to building long term relationships with our clients by creating strategic and sustainable value for all of their stakeholders.

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