Quality Analyst(voice Calls Audit)
Posted on: Fri Jan 11, 2019
Quality Assurance Analyst (QA) is responsible for assessing the quality of the
performance of our call center associates who deal with our existing and potential
QA will monitor inbound and outbound call responses to assess associates demeanor,
technical accuracy, customer service performance, and conformity to company policies
This individual will assist in developing, creating and implementing call center quality
processes and procedures; as well as making recommendation for enhancements to
training materials as needed to enhance the overall customers experience.
Oloop (pronounced O-loop) is a certified MBE staffing firm based in Aurora, IL with a centralized global delivery center in India. Oloop helps its clients and MSP partners attain greater business performance by optimizing their contingent labor programs.
At Oloop, we are committed to building long term relationships with our clients by creating strategic and sustainable value for all of their stakeholders.