IMPEC CONSULTING SOLUTIONS
Hyderabad

Technical Support Executive

  • Full-time
  • 1-3 years
  • Call Centre/BPO
  • Best in Industry

  • Posted on: Wed Oct 10, 2018
  • Apply before: Sun Dec 09, 2018

Description

Urgent Hiring for Technical Support Executive - International Non - Voice Support ,5 days work with good Incentives

Technical Support Executiveandnbsp;
Experience : min 1yr Experince ( Freshers also Applicable)
Salary : 2 lacs p.a 3.4 lacs p.a + incentives
Shift :andnbsp; Rotational shift
Communication Excellent in English
Qualification :Graduate / PGandnbsp;
Transportation - Two way Cab (home pick andamp; drop)
Job Location : Hitech City

Roles andamp; Responsibilities:
Providing timely resolution to customer queries and complaints in a professional manner and in
accordance to established guidelines.
Troubleshooting and resolving customer service issues and schedule field service calls when
necessary.
Adhering to quality and performance standards.
Understanding and striving to meet or exceed program metrics while providing excellent and
consistent customer service.
Making sales or recommendations for products or services that may better suit client needs in
accordance with company guidelines.
Retaining customers and preventing from disconnecting services, repair and respond to diverse
types of inquiries.
Documenting customer transactions accurately and in-time in related customer and business
tools.
Collaborating with team members and cross functional teams as per the business need.
Taking part in training and other learning opportunities to expand knowledge of the program and
service delivery process.


Company Information

We are manpower consultants,we place the candidates into International companies.

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